GENERAL TERMS AND CONDITIONS
GENERAL
1. By submitting your booking form and making the deposit you agree to these terms and conditions.
2. You are required to adhere to the dietary, alcohol, drug and medication restrictions, as well as the preparation instructions as stated on the login page you receive after booking confirmation and payment.
3. By payment I confirm that I have read, understood and agree to the general terms and conditions as described here. After payment you will receive a booking confirmation, which makes the booking binding.
4. If you wish to cancel a booking, please consult the cancellation policy and inform inn.contact in writing in a timely manner.
5. inn.contact has the right to postpone or cancel events for serious reasons in cases of force majeure. Participants will be informed of this via the contact details on the booking form. Further liability and damage claims are excluded.
6. inn.contact vouchers are valid until the end of the calendar year following the date of issue. After this period, vouchers can no longer be redeemed. Vouchers cannot be returned or cancelled. Commercial resale of vouchers is not permitted.
7. inn.contact reserves the right to exclude a participant from participating in a ceremony for valid reasons.
LIABILITY
1. inn.contact ensures that the ceremonies run smoothly.
2. Participation in a ceremony at inn.contact is entirely at your own risk. inn.contact is not liable for injury and/or damage of any kind, resulting from the stay and/or activities of the participant, nor for loss or damage to property.
3. inn.contact is not responsible for personal decisions that participants make as a result of a retreat, program or healing. This includes, but is not limited to, leaving a job, making investments, starting your own business or other business and financial choices.
4. Complaints must be submitted in writing and with reasons to inn.contact.
MEDICAL DISCLAIMER 1. The retreats offered by inn.contact are intended to support emotional and spiritual development and are not a substitute for medically necessary treatments or therapies. Always consult a qualified physician for physical and/or psychological complaints.
2. Please report in advance if you have a physical complaint or need extra help. CHANGES IN THE PROGRAMMING OF RETREATS
1. inn.contact reserves the right to make changes to the programming of retreats/ceremonies, for example if a guide is not available due to illness, relocation, pregnancy or other circumstances. In that case, a professional and comparable replacement will be provided. Participants will be informed of this in a timely manner.
HOUSE RULES 1. The events of inn.contact are smoke-free. The use of drugs and alcohol is strictly prohibited during the entire stay.
2. Respect for every person, regardless of religion, beliefs, gender and development, is a core value. inn.contact respects all participants and expects mutual respect. 3. inn.contact has carefully selected the retreat locations to provide a safe and liveable environment. Treat the locations with care. Any damage will be recovered from the perpetrator. 4. Participants who do not adhere to the General Terms and Conditions or house rules, or do not follow instructions from the staff, can be excluded from participation without the right to a refund. 5. Video, film or sound recordings during the ceremony or stay are only permitted with prior permission from us and, if relevant, the other participants.
INTELLECTUAL PROPERTY & USE OF INFORMATION 1. All information shared during a retreat, training or program may not be copied, reproduced, transferred, modified, edited, resold, shared with third parties or used to create derivative works without prior written permission from inn.contact. 2. If a participant is also an entrepreneur, it is not permitted to misuse intellectual property or confidential information of mentors, guides or facilitators. This includes, but is not limited to: a) Passing on methods, solutions or formulas owned by the mentor, guide or facilitator under one's own name. b) Copying course material for personal or commercial use. c) Copying, publishing, transferring, selling, passing on or otherwise exploiting any intellectual property of inn.contact or its mentors, guides or facilitators, in whole or in part, without prior written permission.
CANCELLATION CONDITIONS 1. In case of cancellation of a booking, the deposit will not be refunded. 2. In case of cancellation within two weeks before the retreat, 50% of the total amount will be charged; the remaining 50% will be refunded. 3. In case of cancellation within one week before the retreat, 100% of the total amount will be charged. 4. If you are unable to attend due to unforeseen circumstances, an alternative date can be chosen in consultation. In case of changes within 7 days before the ceremony, the deposit will be forfeited and a new reservation must be made. Outside this period, we charge €37.50 administration costs. The ceremony can be rescheduled a maximum of one time. 5. If you are unable to attend, someone else may take your place, provided that the details of the replacement are submitted and approved by inn.contact at least one week prior to the retreat.
PRIVACY & GDPR 1. inn.contact attaches great importance to the protection of personal data and acts in accordance with the General Data Protection Regulation (GDPR). 2. Personal data collected during bookings and contact moments are used exclusively for administrative purposes, communication and to provide a safe and appropriate experience. 3. We do not share personal data with third parties, unless this is legally required or necessary for the execution of the agreement (e.g. in the case of medical emergencies). 4. Participants have the right to view, correct, delete or transfer their data. Requests for this can be submitted in writing. 5. inn.contact does not store personal data longer than necessary for the execution of the service and legal obligations. Data is stored securely and deleted after six months. 6. For questions about privacy and data protection, please contact us via the contact details on the website.